Privacy Policy
Last updated: 28 August 2026
Card Mahal respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit cardmahal.com, contact us, create an account, request a quotation or purchase our products.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Full name
Phone number
Email address
Billing and delivery address
Account login information
Order and purchase details
Product preferences and enquiry details
Customisation information provided for invitations, diaries or calendars
Messages, feedback and customer-support communications
Device, browser, IP address and website-usage information
Cookie and analytics information
Please avoid submitting sensitive personal information unless it is necessary to complete your order or enquiry.
2. How We Collect Information
We may collect information when you:
Submit an enquiry or contact form
Request a quotation
Create an account
Place or manage an order
Contact an outlet or customer-support team
Subscribe to promotional communications
Upload content required for product customisation
Browse or interact with our website
Some technical information may be collected automatically through cookies, analytics tools and similar technologies.
3. How We Use Your Information
We may use your information to:
Respond to enquiries and quotation requests
Process, customise and deliver orders
Communicate order and delivery updates
Provide customer service
Manage customer accounts
Process returns, corrections or complaints
Improve our products, services and website
Maintain website security and prevent fraudulent activity
Send promotional communication where you have provided consent
Meet accounting, taxation and other legal obligations
We use personal information only for legitimate business purposes, with your consent where required, or where processing is necessary to provide a requested service.
4. Payment Information
Payments may be processed through third-party payment gateways or financial service providers. These providers may collect and process payment information according to their own privacy policies and security practices.
Card Mahal does not intentionally store complete debit card, credit card, UPI PIN, CVV or banking authentication details on its website.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
Remember customer preferences
Maintain shopping-cart and account sessions
Understand website traffic and performance
Improve website functionality
Measure marketing effectiveness
Help detect fraud or misuse
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect shopping-cart, account or checkout functionality.
6. Sharing of Information
We may share necessary information with trusted service providers, including:
Payment gateways
Delivery and logistics partners
Website hosting and technical-support providers
Email and communication service providers
Analytics and security providers
Professional advisers and government authorities where legally required
We do not sell or rent personal information to third parties.
Service providers receive only the information reasonably required to perform their assigned services and are expected to handle it securely.
7. Customisation Content
Customers may provide names, photographs, event information, company logos or other content for customised products.
You should submit such content only when you have the necessary permission to use it. We will use this content for designing, producing, reviewing and delivering the requested product.
Customisation files may be retained for a reasonable period for order completion, corrections, reprints, customer support, record keeping or legal requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete orders and provide support
Maintain transaction and accounting records
Resolve complaints or disputes
Meet legal and regulatory obligations
Protect our legitimate business interests
When information is no longer required, we may securely delete or anonymise it.
9. Data Security
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure or loss.
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account passwords confidential.
10. Your Privacy Choices and Rights
Subject to applicable law, you may request to:
Access information held about you
Correct inaccurate or incomplete information
Update your information
Request deletion of information that is no longer required
Withdraw consent for consent-based processing
Stop receiving promotional emails or messages
Raise a concern regarding the handling of your information
Withdrawal of consent will not affect processing already completed lawfully. We may retain certain information where required for order fulfilment, taxation, accounting, fraud prevention, legal claims or other lawful purposes.
To submit a privacy request, email support@cardmahal.com. We may request reasonable verification before processing the request.
11. Marketing Communications
We may send offers, product updates or promotional communication only where permitted or where you have expressed interest.
You may unsubscribe at any time by using the unsubscribe option in an email or by contacting support@cardmahal.com.
Transactional communications concerning orders, payments, delivery or support may continue when necessary.
12. Children’s Privacy
Our website and products are intended for customers capable of entering into lawful transactions. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information without proper authorisation, contact us so we can review and take appropriate action.
13. Third-Party Links
Our website may contain links to Google Maps, social media platforms, payment providers and other third-party websites.
Card Mahal does not control the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, business practices or legal requirements.
The revised policy will be published on this page with an updated “Last updated” date. Continued use of the website after an update indicates acknowledgement of the revised policy.
15. Contact Us
For questions, concerns or requests concerning this Privacy Policy or your personal information, contact:
Card Mahal
Email: support@cardmahal.com
Website: cardmahal.com
